Subject: Tech Support Candidate - Santosh Kumar
From: Santosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Sep 2020 06:49:10 -0400

Tech Support
Test

Name

Santosh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9489234395

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ducen

Trainee-Software Engineer

May 2020

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

- check my internet connection

- refresh the webpage

- disconnect and connect again to internet if the speed is low and then
refresh

- if the load is heavy(reached maximum reach of hit, i will wait or try again
later)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

- Turn on bluetooth in my phone

- Give refresh to view the devices connected nearby

- Search for devices to connect

- Connect to right device after seeing it

What according to
you makes you a good candidate for customer service or technical support
job?

- Respond to a customer query as soon as possible

- Provide the latest update of an issue posted by customer

- Make the customer understand the problem in simple terms

- Atleast show progress in an issue when it is highly complex and give the trust
to customer saying we are working on it

On a scale of 1 - 5
please rate your fluency in spoken English

4