Subject: Tech Support Candidate - Yadunandan Gosain Yadunandan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Sep 2020 22:44:02 -0700 (MST)

Hi Ma'am, 

His spoken is good, Having good range of technical experience. 
His Current Salary is 34000/- 
Expecting 30-40% hike. 
Have to serve 15 days notice. 
He will join for sure, because currently he is travelling from East Delhi to Manesar which is difficult for him. 

Kindly interview him. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 19:40, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Yadunandan Gosain Yadunandan 
E-mail 	[email-masked] 
Phone Number 	(91) 8076102051 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	East Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teamlease Pvt. Lts 	Server & Application Engineer 	Na 	31000 
Previous Employer 1 	HCL Technologies Pvt. Ltd. 	Specialist 	31-January-18 	
Previous Employer 2 	NA 			
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first see, what is the error that has been encountered. 
Will also check the network connectivity in case it is not up. 
The error also could be related to http services, for e.g. 404... I could try to access the website on another device, and if it works, then I proceed troubleshooting further in my device. I could try clearing the cache of the browser and resetting it to ita factory mode. Would also try to access the same website on the another browser. Will disable all the proxies if active. Hopefully, the website would load after performing these steps. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power on the speaker. 
Enable the bluetooth function on the mobile phone. 
Press the pairing button on the speaker. 
Click on the search device on the phone. 
Select the desired speaker's device name. 
Press connect. 

The speaker will connect successfully l with the phone. 
What according to you makes you a good candidate for customer service or technical support job? 	Being my career from the IT service desk background, I boast great communication skills with superb customer handling skills. I have always worked with the International clients, hence, I face no language barriers. Having expertise in documenting the detailed description and analysis. Well versed with many Ticketing tools and other communication mediums as chat, Emails. Expert in following the Dig-Deep approach in troubleshooting the issue from starting point till the end. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5