Subject: Tech Support Candidate - Yadunandan Gosain Yadunandan
From: Yadunandan Gosain Yadunandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 10:10:10 -0400

Tech Support
Test

Name

Yadunandan
Gosain Yadunandan

E-mail

[email-masked]

Phone Number

(91) 8076102051

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teamlease Pvt. Lts

Server & Application
Engineer

Na

31000

Previous Employer 1

HCL Technologies Pvt.
Ltd.

Specialist

31-January-18

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will first see, what is the error that has been
encountered.

Will also check the network connectivity in case it is not up.

The error also could be related to http services, for e.g. 404... I could try to
access the website on another device, and if it works, then I proceed
troubleshooting further in my device. I could try clearing the cache of the
browser and resetting it to ita factory mode.  Would also try to access the
same website on the another browser. Will disable all the proxies if active.
Hopefully, the website would load after performing these steps.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on the speaker.

Enable the bluetooth function on the mobile phone.

Press the pairing button on the speaker.

Click on the search device on the phone.

Select the desired speaker's device name.

Press connect.

The speaker will connect successfully l with the phone.

What according to
you makes you a good candidate for customer service or technical support
job?

Being my career from the IT service desk background, I boast
great communication skills with superb customer handling skills. I have always
worked with the International clients, hence, I face no language barriers.
Having expertise in documenting the detailed description and analysis. Well
versed with many Ticketing tools and other communication mediums as chat,
Emails. Expert in following the Dig-Deep approach in troubleshooting the issue
from starting point till the end.

On a scale of 1 - 5
please rate your fluency in spoken English

5