Subject: Re: Tech Support Candidate - Mohd junaid Siddiqui
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Sep 2020 03:10:11 -0700 (MST)

Very Bad spoken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 14:34, Deeksha Dadu <[email-masked]> wrote: 

Do first round 

From: Mohd junaid Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 14 September 2020 at 11:21 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd junaid Siddiqui 

	

	
	
			Tech Support Test 
		
	Name 	Mohd junaid Siddiqui 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8518843626 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhopal 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Huawei global pvt ltd 	Customer support engineer 	5 May 2020 	
Previous Employer 1 	Ericsson india pvt ltd 	Tech support 	26 Nov 2019 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Ans : First i will check the website address URL is correct. 
2. Then i will check the invalid cookies. 
3. DNS server issues or enable the proxy feature in Internet Options with a dead proxy. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	
Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
	What according to you makes you a good candidate for customer service or technical support job? 	People need and enjoy interaction with others, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4