Subject: Re: Tech Support Candidate - Gaurav Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Sep 2020 03:08:47 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 14:57, Deeksha Dadu <[email-masked]> wrote: 

Do first round 

From: Gaurav Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 September 2020 at 3:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gaurav Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9785206610 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector 18 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hitachi systems micro Clinic pvt Ltd 	Sr. Technical engineer 	14sep. 2020 	24525 
Previous Employer 1 	Tata power Solar systems Ltd 	Sr. System expert engineer 	24 Aug 2019 	19625 
Previous Employer 2 	Wipro technologies 	Technical engineer 	Dec. 2018 	12570 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	For this we first need to check the network whether the network is running or not, after that we need to close the browser by deleting the browser information and then open the site. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all, we will open the Bluetooth of the mobile phone, then turn on the Bluetooth speaker and will bluetooth, then after that they will connect the two to each other. 
	What according to you makes you a good candidate for customer service or technical support job? 	A good candidate for technical support job is the one who has good technical knowledge as well as good knowledge of service to handle customer service and team. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4