Subject: Re: Tech Support Candidate - Nitesh Rustogi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Sep 2020 03:00:06 -0700 (MST)

Domestic Accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 15:26, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Nitesh Rustogi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 September 2020 at 1:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nitesh Rustogi 

	

	
	
			Tech Support Test 
		
	Name 	Nitesh Rustogi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9748352159 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Active Directory, Salesforce CRM Support, Service Now CRM. 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cognizant Technology Solutions 	Programmer Analyst 	30/09/2020 	23000 
Previous Employer 1 				
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and see if I can load another website or not, if yes then there is a problem with some certain website. If I can't open another site also then we have to go to the next step. 

We have to open another browser and again try with same step above I tried. If issue continue then follow the next step. 

Clear cache and cookies and also clear the history and restart the computer also for some issue. 

If again you are facing the same issue then you have to look the website bar that does it start with https notice that s is secure. 

Either the address is restricted or DNS is invalid. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we have to switch on the bluetooth device and also mobile phone bluetooth device. 

Then we have to pair the mobile phone with the bluetooth speaker device. 

After the pair is successful connect we can use the connected devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am having 4+ years of experience in Applications Monitoring Engineering and also the technical Support Monitoring experience so I know that how to provide a client good support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5