Subject: Re: Tech Support Candidate - Subham Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Sep 2020 02:59:35 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 15:25, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Subham Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 September 2020 at 1:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Subham Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Subham Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7209973397 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Telecom Operations 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Vihaan Networks Limited 	System Engineer (SSA Engineer) 	28th September-19 	21000 
Previous Employer 2 	Shivam Infocom Pvt Ltd 	Engineer 	30th December-19 	26000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First i will check if there is internet access or not(limited) in LAN/Wifi. 
Then i will select the troubleshoot network option. 
Once completed i will check again if the connection is established or not. 
If not, then i will my check my LAN/Router connectivity. 
If any issue found then i will contact ISP 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn ON the Bluetooth connection in speaker. 
Turn ON Bluetooth connection in mobile phone. 
Pair both the speaker and mobile phone with each other to establish connection. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have over 4 years of experience in technical support. Moreover i have done the CompTIA A+ and CCNA certification which add values in my profile. 

Thank You 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4