Subject: FW: Tech Support Candidate - Nitesh Rustogi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 14 Sep 2020 09:56:39 +0000

First round

From: Nitesh Rustogi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 September 2020 at 1:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitesh Rustogi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitesh Rustogi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9748352159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities:   MS Windows - Basic
Networking - basic
Hardware - Basic
Active Directory, Salesforce CRM Support, Service Now CRM.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant Technology Solutions  Programmer Analyst      30/09/2020      23000
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and see if I can load another website or not, if yes then there is a problem with some certain website. If I can't open another site also then we have to go to the next step.

We have to open another browser and again try with same step above I tried. If issue continue then follow the next step.

Clear cache and cookies and also clear the history and restart the computer also for some issue.

If again you are facing the same issue then you have to look the website bar that does it start with https notice that s is secure.

Either the address is restricted or DNS is invalid.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we have to switch on the bluetooth device and also mobile phone bluetooth device.

Then we have to pair the mobile phone with the bluetooth speaker device.

After the pair is successful connect we can use the connected devices.
What according to you makes you a good candidate for customer service or technical support job? I am having 4+ years of experience in Applications Monitoring Engineering and also the technical Support Monitoring experience so I know that how to provide a client good support.
On a scale of 1 - 5 please rate your fluency in spoken English  5