Subject: FW: Tech Support Candidate - Subham Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 14 Sep 2020 09:55:43 +0000

First round

From: Subham Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 September 2020 at 1:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Subham Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Subham Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7209973397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities:   MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Telecom Operations
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Vihaan Networks Limited System Engineer (SSA Engineer)  28th September-19       21000
Previous Employer 2     Shivam Infocom Pvt Ltd  Engineer        30th December-19        26000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check if there is internet access or not(limited) in LAN/Wifi.
Then i will select the troubleshoot network option.
Once completed i will check again if the connection is established or not.
If not, then i will my check my LAN/Router connectivity.
If any issue found then i will contact ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn ON the Bluetooth connection in speaker.
Turn ON Bluetooth connection in mobile phone.
Pair both the speaker and mobile phone with each other to establish connection.

What according to you makes you a good candidate for customer service or technical support job? I have over 4 years of experience in technical support. Moreover i have done the CompTIA A+ and CCNA certification which add values in my profile.

Thank You
On a scale of 1 - 5 please rate your fluency in spoken English  4