Subject: FW: Tech Support Candidate - Gaurav Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 14 Sep 2020 09:27:06 +0000

Do first round

From: Gaurav Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 September 2020 at 3:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9785206610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 18
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hitachi systems micro Clinic pvt Ltd    Sr. Technical engineer  14sep. 2020     24525
Previous Employer 1     Tata power Solar systems Ltd    Sr. System expert engineer      24 Aug 2019     19625
Previous Employer 2     Wipro technologies      Technical engineer      Dec. 2018       12570
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For this we first need to check the network whether the network is running or not, after that we need to close the browser by deleting the browser information and then open the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, we will open the Bluetooth of the mobile phone, then turn on the Bluetooth speaker and will bluetooth, then after that they will connect the two to each other.
What according to you makes you a good candidate for customer service or technical support job? A good candidate for technical support job is the one who has good technical knowledge as well as good knowledge of service to handle customer service and team.
On a scale of 1 - 5 please rate your fluency in spoken English  4