Subject: FW: Tech Support Candidate - Mohd junaid Siddiqui
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 14 Sep 2020 09:04:10 +0000

Do first round

From: Mohd junaid Siddiqui <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 14 September 2020 at 11:21 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd junaid Siddiqui

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd junaid Siddiqui
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8518843626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Huawei global pvt ltd   Customer support engineer       5 May 2020
Previous Employer 1     Ericsson india pvt ltd  Tech support    26 Nov 2019
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Ans :  First i will check the website address URL is correct.
2. Then i will check the invalid cookies.
3. DNS server issues or enable the proxy feature in Internet Options with a dead proxy.
Please list the steps to connect a Bluetooth speaker to your mobile phone.
Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? People need and enjoy interaction with others, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others
On a scale of 1 - 5 please rate your fluency in spoken English  4