Subject: Re: Tech Support Candidate - Neha Upadhyay
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 14 Sep 2020 09:03:16 +0000

Her written English is not ok

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 14 September 2020 at 11:41 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Neha Upadhyay

Hi Ma'am,

Her spoken is good, and she is having 2.5 Years of experience in tech support.
Currently she is in her home town Haldwani (Uttarakhand). But she is having an accommodation in Noida also.
Now she is not working anywhere. Last working was in May 2020.
She needs a week to relocate.
Her Last salary was 18000/-, Expecting anything higher.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 12 Sep, 2020, at 14:58, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neha Upadhyay
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (*91) 8868823483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 53 noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Software related
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienergizer      Tech support    14/08/2018      17000
Previous Employer 2     Tech mahindra   Customer service        28/10/2019      18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If we get an error message when we try to visit a website.First of all we will check for the Internet connection is working normally. If our internet connection is unstable then we will fix the Internet stability issues.
Secondly if internet issues are not there then we will check for the web address of the website also check for history clear cache and browser history also disable software that might be interfering ad-blockers. If this solves the issue then its okay but still problem persist then we had to try different browsers. Then last there is little we can do about it try again later as may be due to server issues its a high profile website, it will probably only be down for a few minutes.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth speaker and put it into pairing mode. Then we had to go to the Bluetooth option in smartphone and scan for the device. Once we see that the name of the Bluetooth speaker is coming then tap on it to pair it with our smartphone.
What according to you makes you a good candidate for customer service or technical support job? I think customer service is all about helping customers and giving services. So I relate this service of helping others and giving best resolution so that it can satisfactory to the service which customers want.
On a scale of 1 - 5 please rate your fluency in spoken English  5