Subject: French Language Test - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 05:00:26 -0400

Foreign Language
Screening Test

Name

MARCUS
MANEBAYE    /  (+91) 9667027348
/ [email-masked]

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

1.I would have firstly listened to the customer expressing their
frustration without interrupting to avoid escalating the situation to an
unpleasant exchange of words. That is the first the thing to do as customer
service agent.

2. After that I will apologize for the inconvenience.

3. After apologizing I will then ask the customer to provide one more time their
correct address and note that somewhere to not repeat the same mistake.

4. To finish I will ask politely to the customer to wait for few more minutes
for the pizza to get delivered to them.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

1. My
name is MARCUS MANEBAYE

2. Country of birth: Democratic Republic of Congo

3. Marital status: single

4. Spoken languages: I am a native French speaker with proficiency in
english.

II. Education

1. 1995 - 2001: elementary school

2.  2002 - 2008: high school

3.  2013 - 2018: University

III. Experience

1. October 2019 - January 21st, 2020: I worked as a customer service agent for
French speaking customers at cherry e-commerce services.

2. February 2020 to present: I am working as a freelancer web
developer.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Conceptuellement, la principale différence entre un bon service
client et un excellent service client est que, dans le premier cas(un bon
service client), vous avez probablement juste satisfait vos clients; tandis que
dans le dernier(un excellent service client), vous ne les gardez pas seulement
satisfaits, vous les gardez également fidèles et C'est une distinction très
importante

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1. J'ai une connaissance approfondie de la manière de
résoudre efficacement les requêtes et les problèmes des clients par
téléphone et par e-mail.

2. j'ai une capacité importante de rester calme dans une situation
stressante.

3. je suis très doué pour gérer les clients frustrés.

4. Ma compétence en communication est bien développée

5. je suis une personne qui travaille dur.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

il y a quelques années, j'ai
visité et vécu à Johannesburg. Johannesburg est une ville cosmopolite.
Johannesburg est une ville de la province de gauteng en afrique du sud. c'est la
principale métropole industrielle et financière du pays. Johannesburg a une
population polyglotte, du fait que sa population est un mélange de races
différentes. johannesburg a un climat tempéré. les températures d'été sont
en moyenne d'environ 24 degrés Celsius; les températures hiver sont en moyenne
d'environ 13 degrés Celsius et ne descendent qu'occasionnellement
.