Subject: Tech Support Candidate - sandeep Kumar
From: sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 03:55:32 -0400

Tech Support
Test

Name

sandeep
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8285782524

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

velocis system Pvt ltd

technical
support engineer

31 march2020

24000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly to check the PC,LAN ,router,etc after
this check communication cable to PC and other .all process check to manually
then DNS server .if any problems solving these immediately.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open the Bluetooth devices both are open then searching
the device through mobile after search device name is shows on display then
connect .

What according to you makes you a good candidate
for customer service or technical support job?

My
according both are good but technical support job are very good than customer
service.

On a scale of 1 - 5 please rate your fluency in spoken
English

4