Subject: Tech Support Candidate - Marcus Manebaye
From: Marcus Manebaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 03:17:15 -0400

Tech Support
Test

Name

Marcus
Manebaye

E-mail

[email-masked]

Phone Number

(+91) 9667027348

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ashram Hari Nagar, new delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
Web development

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelancing

Web developer

Anytime

Varies on
projects

Previous Employer 1

Cherry e-commerce
services

CCE

January 21st 2020

35k

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
thing I will check to know if the computer(desktop or laptop) is connected to
the internet and this by checking whether the LAN cable is plugged in in case of
a desktop. And in case of a laptop I will check whether it's connected to a WIFI
or the LAN cable is plugged in.

2. If I still get the same error, I will check my internet connection validity.
Maybe my internet connection expired reason why I am getting that error at the
first place.

3. If the same error persist, I will check if other websites(Facebook, google,
Amazon) are loading or working properly then I will check the version and status
of my web browser because an outdated web browser can cause a scripting error to
some websites making a website's web pages become unresponsive. If this doesn't
solve the issue, I will then clear my web browser cookies and cache.

4. If the same error is still encountered another  thing to do is to check to
know  the status of the website's server by googling to know if other people
get the same error trying to access the same website. Maybe the website's server
is down due to internet traffic or other problems reason why it is now
unresponsive.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On the Bluetooth speaker:

1. I will press the button with the Bluetooth symbol to make the Bluetooth
speaker discoverable.

On my phone:

1. I will go to settings

2. I will tap the Bluetooth option

3. I will turn on Bluetooth

4. A list of available devices will appear

5. The Bluetooth speaker name should appear if it doesn't then i will go press
the Bluetooth symbol on the Bluetooth speaker again

6. If the name of the Bluetooth speaker appears, I will just select it and
connect my phone to it

What according to you makes you a
good candidate for customer service or technical support job?

1. I am a hard working individual that recognizes the benefits
of going extra mile to get what he wants.

2. I am a disciplined individual who takes things seriously because I believe
that discipline is the key to success.

3. I am a performance-driven professional looking for a job within a company
which offers the opportunity to grow professionally.

4. I have a valuable experience in different aspects of customer service and
also on how to solve effectively customers different queries and problems on
phone and emails. On top of that I have an extensive knowledge on how to manage
frustrated customers and how to write concise and clear reports for different
teams of the company

5. I have a well-developed communication and complaint-handling skills, and an
important ability to remain calm in stressful situations.

6. I have an extensive knowledge in computer science since I did 5 years of
Computer science and engineering and my knowledge in computer science is, as
follow, segmented:

- an extensive knowledge of Operating systems(MS Windows, MAC OS, LINUX) and
softwares

- a basic knowledge of computer programming

- A basic knowledge of computer networking

- A basic knowledge of computer hardwares

- A basic knowledge of web development

- all these characteristics show that I am well suited for this job of customer
care executive or technical support.

On a scale of 1 - 5 please rate your fluency in spoken
English

5