Subject: Fwd: Tech Support Candidate - Neha Upadhyay
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 13 Sep 2020 23:11:27 -0700 (MST)

Hi Ma'am, 

Her spoken is good, and she is having 2.5 Years of experience in tech support. 
Currently she is in her home town Haldwani (Uttarakhand). But she is having an accommodation in Noida also. 
Now she is not working anywhere. Last working was in May 2020. 
She needs a week to relocate. 
Her Last salary was 18000/-, Expecting anything higher. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Sep, 2020, at 14:58, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Neha Upadhyay 
E-mail 	[email-masked] 
Phone Number 	(*91) 8868823483 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Sector 53 noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Software related 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ienergizer 	Tech support 	14/08/2018 	17000 
Previous Employer 2 	Tech mahindra 	Customer service 	28/10/2019 	18000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If we get an error message when we try to visit a website.First of all we will check for the Internet connection is working normally. If our internet connection is unstable then we will fix the Internet stability issues. 
Secondly if internet issues are not there then we will check for the web address of the website also check for history clear cache and browser history also disable software that might be interfering ad-blockers. If this solves the issue then its okay but still problem persist then we had to try different browsers. Then last there is little we can do about it try again later as may be due to server issues its a high profile website, it will probably only be down for a few minutes. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth speaker and put it into pairing mode. Then we had to go to the Bluetooth option in smartphone and scan for the device. Once we see that the name of the Bluetooth speaker is coming then tap on it to pair it with our smartphone. 
What according to you makes you a good candidate for customer service or technical support job? 	I think customer service is all about helping customers and giving services. So I relate this service of helping others and giving best resolution so that it can satisfactory to the service which customers want. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5