Subject: Tech Support Candidate - Mohd junaid Siddiqui
From: Mohd junaid Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 01:51:26 -0400

Tech Support
Test

Name

Mohd junaid
Siddiqui

E-mail

[email-masked]

Phone Number

(+91) 8518843626

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhopal

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Huawei global pvt ltd

Customer support
engineer

5 May 2020

Previous Employer 1

Ericsson india pvt ltd

Tech
support

26 Nov 2019

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Ans :  First i will check the website address
URL is correct.

2. Then i will check the invalid cookies.

3. DNS server issues or enable the proxy feature in Internet Options with a dead
proxy.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

People need and enjoy interaction with others,
and being in a communication rich role such as customer service means you get to
interact with others on a daily basis – making this a very rewarding career
for those who enjoy talking to, helping and providing a service to
others

On a scale of 1 - 5 please rate your fluency in spoken
English

4