Subject: Tech Support Candidate - akshay saini
From: akshay saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Sep 2020 01:46:41 -0400

Tech Support
Test

Name

akshay
saini

E-mail

[email-masked]

Phone Number

(91) 8619513931

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- basic
Networking - advance
VoIP
server

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

falconwebsolution
pvt.ltd.

network engineer

29 may 2019

13,000

Previous Employer 2

na

na

na

na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. first. I will check the internet connection
wifi and the router is all work properly or not.

2.  open cmd and check "ipconfig" command and check IP and DNS work
properly

3.open network and sharing center and check the IP assign static or DHCP

4. after see all troubleshoot condition the site will open

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.open speaker Bluetooth.

2. search in laptop your Bluetooth name

3. click connect button

4. after that pairing it will connect

What according to
you makes you a good candidate for customer service or technical support
job?

1.my politeness

2. my problem-solving behavior

3.speed in work with accuracy

On a scale of 1 - 5 please rate your fluency in spoken
English

5