Subject: Tech Support Candidate - Riya None
From: Riya None <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Sep 2020 15:39:20 -0400

Tech Support
Test

Name

Riya
None

E-mail

[email-masked]

Phone Number

(+91) 9205439679

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka Mor, New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sakha consulting wings Pvt Ltd

Customer Care
Executive

30th September 2020

15

Previous
Employer 1

NIIT FOUNDATION

Counselor

30th December
2018

14

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
open a new tab and check to see if I can load another website like google.com or
mozrilla.org.

Then I will try to launch another browser, like internet explorer, and try to
open site were having problems with.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I will
go to settings.

2. Then tap the Bluetooth option.

3. I will turn on the Bluetooth.

4. A list of available devices will appear.

5. Then I'll press the button on my speaker that makes it discoverable then tap
button with a Bluetooth symbol on it.

6. Then I will select my speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

According to me good candidate for customer service is he/she
has good attitude towards customer. A good candidate must have pleasent
personality. And most important thing he/se must a good listener too.

A large part of any technical support role is to fix issues and to make sure
that all the technical assets being used is working efficiently and properly.
He/she must have proper knowledge of technology.

On a scale of 1 - 5
please rate your fluency in spoken English

4