Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Sep 2020 06:46:53 -0400

Tech Support
Test

Name

Ankit
Kumar

E-mail

[email-masked]

Phone Number

(91) 8279824868

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar, New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP
Softwares

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Dixon Technologies India Ltd

ERP/IT
Support Executive

1 Feb 2020

28000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check whether it is showing
server error or network error.

If it is server error then i will try to delete all cookies, cache and browsing
data of my current running browser and then i will try to access the website
again.

If I still get an error then i will try to check my internet connection whether
it is connected properly and i will try to disconnect and reconnect again.

At last I will try to use ping command on command prompt to check the internet
connection whether it is pinging or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all I will set the speaker on bluetooth option it will show
&quot;BT&quot; option on LED screen bluetooth screen then I will turn
on bluetooth of my mobile handset and try to search new nearby bluetooth device.
When Bluetooth speaker device appears on your mobile screen then pair it to your
mobile and there will be a sound coming of connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I have 6+ years of experience in IT sector and I have been
using computers and laptops almost since last 12 years and I am aware of all
kind of softwares and all kind of small and big problems whichever comes during
daily use of systems like system is running slow or systen is throwing any type
of error etc. I have 4.5 years of ERP/Application Support Experience on an ERP
system which was on dot net Platform.

On a scale of 1 - 5
please rate your fluency in spoken English

3