Subject: Tech Support Candidate - Anuraj p v
From: Anuraj p v <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 12:28:21 -0400

Tech Support
Test

Name

Anuraj p
v

E-mail

[email-masked]

Phone Number

(91) 8281363358

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Kerala

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Transworld

System Administrator

still working

80000 +
allowances

Previous Employer 1

Hitech

System Engineer

Feb
2019

Previous Employer 2

Sysnet systems

System
Engineer

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first i will check the internet is working or not
then i will check the any issues with the cable. chk with other network cable.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and
tablets at the same time, so simply follow the above steps to connect them as
well.

Please note that some speakers, especially the newer ones, now come with an NFC
feature that makes it even easier to pair. To connect via this method, simply
turn on NFC on your smartphone and tap the touch mark on the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

People
need and enjoy interaction with others, and being in a communication rich role
such as customer service means you get to interact with others on a daily basis
– making this a very rewarding career for those who enjoy talking to, helping
and providing a service to others

On a scale of 1 - 5
please rate your fluency in spoken English

4