Subject: Tech Support Candidate - KARAN CHITRA Karan
From: KARAN CHITRA Karan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 11:29:16 -0400

Tech Support
Test

Name

KARAN
CHITRA Karan

E-mail

[email-masked]

Phone Number

(91) 9654235467

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Indirapuram, Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinelabs

CSE

24000

Previous Employer 1

Cogent

CSA

16695

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I am
as a user first I will check that is my system is connected with good internet
connection, if yes then it depends on the error because sometimes there were
server issues from the website also in that case I can't do anything from my end
and will try after sometime or I'll open in some another search
engine.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Make sure mobile phone bluetooth is on and
speaker is also On.

2. Search the speaker name in available devices and paired with it.

3. It will be get connected easily.

What according to
you makes you a good candidate for customer service or technical support
job?

Provide first time resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

4