Subject: Tech Support Candidate - Ashish Gupta
From: Ashish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 07:35:25 -0400

Tech Support
Test

Name

Ashish
Gupta

E-mail

[email-masked]

Phone Number

(0542) 8318196335

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Varanasi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pvt Firm

System Admin , Technical Support

2020

18000

Previous
Employer 1

Voluntas Electricals

System Management , System Tec
Support

2016

1500

Previous Employer 2

Pvt Company

It Admin ,
Software And Hardware

2013

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check to have internet access .....I
mean good internet in my own computer system..

Now I will see if there is still some error in searching website.

If even After this error someone is giving an error ...I will restart our modem
or routers.

If it is giving an error even if everything is correct , then I will see the
information of the website from the bookmark bar on my screen ...And allowed all
notification and location ....

After that this website will be run and do your work.....

Thanks

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will turn on my phone's Bluetooth then
after that Bluetooth speaker then connect it to our mobile phone....

If Bluetooth will be connected then notification will appear on my mobile
screen....

Let's enjoy music and do everything

What according to
you makes you a good candidate for customer service or technical support
job?

First i will understand the problem of the customer very well
and step by step solve the solution....And will tell the customer until the
customer is satisfied....

And the customer is happy then I am also happy

On a scale of 1 - 5
please rate your fluency in spoken English

4