Subject: Tech Support Candidate - Mradul Awasthi Mradul
From: Mradul Awasthi Mradul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 07:31:04 -0400

Tech Support
Test

Name

Mradul
Awasthi Mradul

E-mail

[email-masked]

Phone Number

(91) 9513171276

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sec 66

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eclinicalworks india pvt Ltd

Senior support specialist

18th
mar 2020

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will try on any other browser , If still doesn’t work then I will check
network connection..If internet is working or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
mobile Bluetooth and speaker, then search devices on mobile Bluetooth and pair
it with Bluetooth device.

What according to you makes you a
good candidate for customer service or technical support job?

Quick resolution and polite with the customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

5