Subject: Fwd: Tech Support Candidate - Ankit Dhingra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 12 Sep 2020 10:58:54 +0000

Speak with him

Sent from my iPhone

Begin forwarded message:

From: Ankit Dhingra <[email-masked]>
Date: 12 September 2020 at 15:54:36 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Ankit Dhingra
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Dhingra
E-mail  [email-masked]
Phone Number    (91) 8802153269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Karol bagh delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Exchange o365 active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Soti    Technical support specialist    3rd july 2020   70k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Try to check on any other browser. Whether the issue is with the browser Or not.
2. If it doesn't work, we will try to run network troubleshooter.
3. Also, try pinging google.com from cmd
4. Checking network drive in device manager
5. Turn off/ on router Or powercycle.
6. Changing the network
7. If it's working on other systems on the same network, try to do clean boot etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on phone's bluetooth and the speaker as well.
2. Make sure phone's bluetooth is also visible
3. Try to pair the device under devices in  bluetooth
What according to you makes you a good candidate for customer service or technical support job? Good listener and good in communication.
Active listening patient and willing to help.
On a scale of 1 - 5 please rate your fluency in spoken English  5