Subject: Re: Tech Support Remote Screening: Suraj Rawat
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 12 Sep 2020 03:44:09 -0700 (MST)

Hi Sir, 

His spoken is good. Having a good scale of technical experience. 
His last salary was 40000/-, Now expecting between 35-40k 
He is not working since march, So he is an immediate joiner. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Sep, 2020, at 14:23, Ambika Mehta <[email-masked]> wrote: 

THIS GUY CAN BE SPOKEN TO. 
Hi, 
Tech Support Remote Screening form submission data is below: 
Name 
Suraj Rawat 
E-mail 
[email-masked] 
Phone Number 
(91) 991-0911656 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 
I can commute using other transport like Rickshaw 
Where do you currently live (area) 
Mayur vihar phase 3 
Which best describes your Technical Support capabilities 
I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: 
MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 

Name of Company 
Designation 
Last working day 
Monthly Salary (inhand) 
Current Employer 

	

Previous Employer 1 
	Primero Info Services 
	Process Analyst 
	March 20 
	40 K 

Previous Employer 2 
	Next Level Business Services 
	Technical Recruiter 
	May 19 
	30 K 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 
Before troubleshoot we need to make sure if computer connected to the internet using wifi or LAN if connected using wifi then we can make sure if the wifi is on or off also can check Airplane mode if using windows 10. It all depends on the error eathier it can be just a proxy error or the page can't be displayed ( check internet connection). If its a proxy then we can change the proxy settings from internet properties and check the website again and if there is no internet then we can check the modem or router if getting the lights or not if getting the lights then try to connect LAN cable also can try to restart modem router and computer. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 
Put speaker on bluetooth mode Turn on mobile bluetooth Once the bluetooth on , in the phone it will start scanning bluetooth device Once it will get the speaker on bluetooth list just need to pair 
What according to you makes you a good candidate for customer service or technical support job? 
Having a good experience in Technical Support voice process and handled all type off issue,can be related to the windows software, printer, speaker , TV ,home phone, internet 
On a scale of 1 - 5 please rate your fluency in spoken English 
4 / 5 
Submission Date 
September 12, 2020 14:13 
JotForm Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111