Subject: Re: Tech Support Remote Screening: Ram Roop
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 12 Sep 2020 03:26:32 -0700 (MST)

MTI Issues. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Sep, 2020, at 14:26, Ambika Mehta <[email-masked]> wrote: 

SEEMS LIKE A GOOD CANDIDATE 
Hi, 
Tech Support Remote Screening form submission data is below: 
Name 
Ram Roop 
E-mail 
[email-masked] 
Phone Number 
(77528) 10097 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 
I have my own 2/4 wheeler transport 
Where do you currently live (area) 
mahipalpur new delhi 
Which best describes your Technical Support capabilities 
I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: 
MS Windows - Basic 
Hardware - Basic 
web application 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 

Name of Company 
Designation 
Last working day 
Monthly Salary (inhand) 
Current Employer 

	

Previous Employer 1 
	exl services 
	sr executive 
	april 2016 
	20000 

Previous Employer 2 
	Guardian india pvt lit 
	executive 
	01 oct 2019 
	24000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 
1. It could be a mistake from your side while typing a wrong website address instead of the right one. You can take a look at the URL again and make sure you have typed a correct one. 2. if still you are not able to open browser, please remove the cookies cache it. 3.if user is not able to delete the cache, then we provide the steps like The first thing to try is clearing the cache and resetting the browser. Go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache then it will be work properly. 4.if still browser is not working then , raised the ticket and provide the reference no to customer. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 
1. take the phone and open the Bluetooth. 2. Search the device . 3. after searched the device, click on that device. 4. after clicked on device, it will be connected 
What according to you makes you a good candidate for customer service or technical support job? 
first listen the care fully of Customer query then think about that query after that response it according to issue. 
On a scale of 1 - 5 please rate your fluency in spoken English 
4 / 5 
Submission Date 
September 12, 2020 14:05 
JotForm Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111