Subject: Tech Support Candidate - Ankit Dhingra
From: Ankit Dhingra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 06:24:28 -0400

Tech Support
Test

Name

Ankit
Dhingra

E-mail

[email-masked]

Phone Number

(91) 8802153269

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Karol bagh delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Exchange o365 active directory

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Soti

Technical support specialist

3rd july 2020

70k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Try to check on any other browser. Whether the
issue is with the browser Or not.

2. If it doesn't work, we will try to run network troubleshooter.

3. Also, try pinging google.com from cmd

4. Checking network drive in device manager

5. Turn off/ on router Or powercycle.

6. Changing the network

7. If it's working on other systems on the same network, try to do clean boot
etc

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on phone's bluetooth and the speaker as
well.

2. Make sure phone's bluetooth is also visible

3. Try to pair the device under devices in  bluetooth

What according to
you makes you a good candidate for customer service or technical support
job?

Good listener and good in communication.

Active listening patient and willing to help.

On a scale of 1 - 5
please rate your fluency in spoken English

5