Subject: Tech Support Candidate - Anchal Sharma
From: Anchal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 06:20:18 -0400

Tech Support
Test

Name

Anchal
Sharma

E-mail

[email-masked]

Phone Number

(110059) 9650077145

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Janak Puri

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infinite computer solution

Support engineer

28
September

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First reset the browser history

Ping the site

Try na lookup

Made host entry

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
bluetooth

Search the device

Connect the same

What according to you makes you a
good candidate for customer service or technical support job?

My professional behaviour .

Solve issue with full and technical way

On a scale of 1 - 5
please rate your fluency in spoken English

4