Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 06:10:37 -0400

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9785206610

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 18

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hitachi systems micro Clinic pvt Ltd

Sr. Technical engineer

14sep.
2020

24525

Previous Employer 1

Tata power Solar systems Ltd

Sr.
System expert engineer

24 Aug 2019

19625

Previous Employer 2

Wipro technologies

Technical
engineer

Dec. 2018

12570

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

For this we first need to check the network
whether the network is running or not, after that we need to close the browser
by deleting the browser information and then open the site.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, we will open the Bluetooth of the mobile phone,
then turn on the Bluetooth speaker and will bluetooth, then after that they will
connect the two to each other.

What according to you makes you a
good candidate for customer service or technical support job?

A good candidate for technical support job is the one who has
good technical knowledge as well as good knowledge of service to handle customer
service and team.

On a scale of 1 - 5 please rate your
fluency in spoken English

4