Subject: Tech Support Remote Screening: Dinesh Kumar
From: JotForm <[email-masked]>
To: [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 06:04:28 -0400

Appears to be a very good
candidate

Hi,

Tech
Support Remote Screening form submission data is below:

Name

Dinesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 757-4812720

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler
transport

Where do you currently live
(area)

Gurgaon

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS -
Advanced

MS
Windows - Basic

MacOS

Linux

Networking - basic

Networking - advance

Hardware - Basic

Hardware - Advanced

Please give us details of your last 3 employments including
current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last working day

Monthly
Salary (inhand)

Current Employer

Hyatt place gurgaon

Asst.
manager

42000

Previous Employer 1

Hyatt place pune

Asst manager

31/05/219

36000

Previous Employer 2

Hyatt regency ahmedabad

IS team leader

30/08/2017

29000

In your past experience you have (select all that
applies)

Interacted with Domestic
customers on Phone

Interacted with International customers on Phone

Interacted with customers over
Email

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all i will check if i am connected to internet or
not.
If i am connected to internet i will try to browse any other website to check if
the issue with all websites or only with Ndtv website.
Further upon the result, i will proceed further for tracert or nslookup command
in cmd

Please list the steps to connect a Bluetooth
speaker to your mobile phone.

Turn on Bluetooth in both devices
In phone, connect the Bluetooth device showing in available devices
Pair the device with phone
And connect the Bluetooth

What according to
you makes you a good candidate for customer service or technical support
job?

A great knowledge of desktop/
servers/ networking

On a scale of 1 - 5
please rate your fluency in spoken English

5 / 5

Submission Date

September 12, 2020
15:21

JotForm Inc.
111 Pine St. Suite 1815, San Francisco, CA 94111