Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:51:47 -0400

Tech Support
Test

Name

Dinesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 7574812720

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hyatt place gurgaon

Asst. manager

42000

Previous Employer 1

Hyatt place pune

Asst
manager

31/05/219

36000

Previous Employer 2

Hyatt regency
ahmedabad

IS team leader

30/08/2017

29000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check if i am connected to
internet or not.

If i am connected to internet i will try to browse any other website to check if
the issue with all websites or only with Ndtv website.

Further upon the result, i will proceed further for tracert or nslookup command
in cmd

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth in both devices

In phone, connect the Bluetooth device showing in available devices

Pair the device with phone

And connect the Bluetooth

What according to you makes you a
good candidate for customer service or technical support job?

A great knowledge of desktop/ servers/ networking

On a scale of 1 - 5 please rate your fluency in spoken
English

5