Subject: Tech Support Candidate - Sachin Pandey
From: Sachin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:48:04 -0400

Tech Support
Test

Name

Sachin
Pandey

E-mail

[email-masked]

Phone Number

(110092) 7323024661

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Mother dairy near Ganesh
Nagar

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Outlook

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

rtds

System administrator

20000

Previous
Employer 1

Netsoft

System Engineer

13000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Let's figure out this problem:

1. Open new tab nad check to see if I can load this website again,

2. Second one is the connection was interrupted,

3. Check internet connection and internet settings,

4. Clear browsing data,

5. Check date and time that system,

6. Reopen browser, and simultaneously we check that site is allowed ya not in
our infrastructure!

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
settings -> open Bluetooth -> turn on Bluetooth speaker -> all
Available devices will appear -> so connecting with own Bluetooth
speaker!

What according to you makes you a good candidate
for customer service or technical support job?

First we
listen there queries and try to resolve as soon as possible!

On a
scale of 1 - 5 please rate your fluency in spoken English

3