Subject: Tech Support Candidate - Abhay Pratap Singh
From: Abhay Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:39:30 -0400

Tech Support
Test

Name

Abhay
Pratap Singh

E-mail

[email-masked]

Phone Number

(+91) 9319965739

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sec 49 , Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aegis customer support services pvt ltd

Executive

10 March

18000

Previous Employer 1

Shiv Om services Pvt Ltd

Executive

Dec 2018

15000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If we can’t connect to the internet, we might
be able to get more information or even an error code. We can then make a note
of the error.

Research Any Error Message in Your Browser

We can use this information to try and troubleshoot the issue, or at least rule
out problems with our hardware or software. Some of the most common errors we
encounter are:

403 Forbidden: You’re not allowed to access this page. Check the address and
try again.

404 Page Not Found: The page you’re trying to access no longer exists. Check
the address and try again. This could mean the webmaster has moved the page, or
something has broken.

500 Internal Server Error: There’s a problem with the server that hosts the
website. This isn’t something we can resolve, so try again later.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

• First, turn on speaker

• Then,  press the button on your speaker that turn on Bluetooth of the
speaker

• Now, go to the mobile phone setting

•Tap the Bluetooth option

•Turn on Bluetooth

•A list of available devices will appear on your mobile phone

•On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed)

•After your speaker is paired and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Well, I
have extensive customer service and management experience and my ability to
adapt  to any situation. When it comes to customer service, I am a kind of
person who always tries to capture the mindset of the customer. By knowing the
attitude of the customer and changing our own style according to him.

With my knowledge and experience as well as excellent communication, technical
and interpersonal skills I will be great fit for customer service or technical
support job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4