Subject: Tech Support Candidate - Neha Upadhyay
From: Neha Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:28:54 -0400

Tech Support
Test

Name

Neha
Upadhyay

E-mail

[email-masked]

Phone Number

(*91) 8868823483

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 53 noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Software related

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienergizer

Tech support

14/08/2018

17000

Previous Employer 2

Tech mahindra

Customer
service

28/10/2019

18000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If we get an error message when we try to visit a
website.First of all we will check for the Internet connection is working
normally. If our internet connection is unstable then we will fix the Internet
stability issues.

Secondly if internet issues are not there then we will check for the web address
of the website also check for history clear cache and browser history also
disable software that might be interfering ad-blockers. If this solves the issue
then its okay but still problem persist then we had to try different browsers.
Then last there is little we can do about it try again later as may be due to
server issues its a high profile website, it will probably only be down for a
few minutes.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker and put it into
pairing mode. Then we had to go to the Bluetooth option in smartphone and scan
for the device. Once we see that the name of the Bluetooth speaker is coming
then tap on it to pair it with our smartphone.

What according to
you makes you a good candidate for customer service or technical support
job?

I think customer service is all about helping customers and
giving services. So I relate this service of helping others and giving best
resolution so that it can satisfactory to the service which customers want.

On a scale of 1 - 5 please rate your fluency in spoken
English

5