Subject: Tech Support Candidate - Vivek jha
From: Vivek jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 05:20:45 -0400

| | Tech Support Test

Name | Vivek jha
E-mail | [email-masked]
Phone Number | (91) 9971360772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Madhav It Solutions | Cce | 30th June 2013 | 17000
Previous Employer 1 | American Express | Senior Analyst | 30th October 2014 |
Previous Employer 2 | Tech Mahindra | Senior associate | 9th June 2020 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing I will check whether my computer is connected to the internet. If I still get the error I will check whether my router is on or not. If still the problem persists I will call my internet service provider. If everything is fine and my ISP says there is an outrage then I will wait till it gets fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of your phone and likewise of the speaker and then choose the network of your Bluetooth speaker and get connected to it.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is a help or assistance that company provides to their customers but good customer service is when one goes an extra mile and helps customer in order to resolve their queries. At times there are situation when one knows that he/she would not be able to help the customer still you need to give the best alternate to the customer by putting yourself in customer's shoes and think how would you feel had you been in that position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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