Subject: Tech Support Remote Screening: Ram Roop
From: JotForm <[email-masked]>
To: [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:56:46 -0400

SEEMS LIKE A GOOD CANDIDATE

Hi,

Tech Support Remote Screening form submission data is below:

Name

Ram Roop

E-mail

[email-masked]

Phone Number

(77528) 10097

Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station

I have my own 2/4 wheeler transport

Where do you currently live (area)

mahipalpur new delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows - Basic

Hardware - Basic

web application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

exl services

sr executive

april 2016

20000

Previous Employer 2

Guardian india pvt lit

executive

01 oct 2019

24000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. It could be a mistake from your side while typing a wrong website address instead of the right one. You can take a look at the URL again and make sure you have typed a correct one. 2. if still you are not able to open browser, please remove the cookies cache it. 3.if user is not able to delete the cache, then we provide the steps like The first thing to try is clearing the cache and resetting the browser. Go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache then it will be work properly. 4.if still browser is not working then , raised the ticket and provide the reference no to customer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. take the phone and open the Bluetooth. 2. Search the device . 3. after searched the device, click on that device. 4. after clicked on device, it will be connected

What according to you makes you a good candidate for customer service or technical support job?

first listen the care fully of Customer query then think about that query after that response it according to issue.

On a scale of 1 - 5 please rate your fluency in spoken English

4 / 5

Submission Date

September 12, 2020 14:05

JotForm Inc. 111 Pine St. Suite 1815, San Francisco, CA 94111