Subject: Tech Support Candidate - Paras Sahni
From: Paras Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:34:20 -0400

| | Tech Support Test

Name | Paras Sahni
E-mail | [email-masked]
Phone Number | (+91) 8872841702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Limited | SR ENGINEER-EUS | After resignation need to survive for 60 days | 22000
Previous Employer 1 | Wipro limited | Engineer-EUS | 4 august 2019 | 10000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Add those URL in internet options to security mode

Also add those URL to privacy privileged mode and trust site as well

Add those URL to compatibility view

Also check with network team and application team as user id has access for those URL or not

Also add those URL in host entry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to check driver installed

Need to check Bluetooth checksum installed as per device configuration

Turn on Bluetooth mode on both system then check Bluetooth print name and connect for the same

What according to you makes you a good candidate for customer service or technical support job?

First customer satisfaction

Second customer loyalty

Third customer relationship to best

Forth update with latest technology as per industry environment

Fifth hands on troubleshooting with min timing

Sixth be the best version of self with costumer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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