Subject: Tech Support Candidate - Parveen Kumar
From: Parveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:31:27 -0400

| | Tech Support Test

Name | Parveen Kumar
E-mail | [email-masked]
Phone Number | (91 11) 9891461612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore Garden Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative Travel Pvt Ltd | Manager IT | working | 60000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check internet connection working then i will try another browser if it still not working i will try to ping it using command prompt. if required i would check with ISP also would check firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on Bluetooth on mobile click search device check for device found and click to connect.
What according to you makes you a good candidate for customer service or technical support job? | i am working with customer service since last around 10 years and have faced almost all kind of issues regarding computer problems, so i am confident that i can fix almost all the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |