Subject: Tech Support Candidate - Priyanshu Rawat
From: Priyanshu Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:28:46 -0400

| | Tech Support Test

Name | Priyanshu Rawat
E-mail | [email-masked]
Phone Number | (91) 7017688133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Software troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fouth dimension pvt ltd | Customer support engineer | October 2020 | 15k
Previous Employer 1 | Dabhand pvt sol ltd | IT executive | 31-oct -2019 | 10k
Previous Employer 2 | RMSI pvt ltd | GIS engineer | April 2020 | 7k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . I will check the internet connection is it by LAN or wireless check that.
2. Check the website then is it written rightly or in proper manner.
3 check the proxy selection in browser setting.
4 lastly checking the IP ,firewall or ISP connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.go to mobile setting
2.Turn on the bluetooth option.
3 then in the list select the device to be paired with or to be connected.
4.also check is speaker are discoverable if not turn them on and off again

What according to you makes you a good candidate for customer service or technical support job? | First thing, is healthy communication then a good set of skills to handle the custmer with ease and effective manner as well solving the issue  making the troubleshooting steps easy to implement by customer without making it tough for user and paying attention to whatever the customer is saying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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