Subject: Tech Support Candidate - Subham Mishra
From: Subham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:22:06 -0400

| | Tech Support Test

Name | Subham Mishra
E-mail | [email-masked]
Phone Number | (+91) 7209973397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Telecom Operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vihaan Networks Limited | System Engineer (SSA Engineer) | 28th September-19 | 21000
Previous Employer 2 | Shivam Infocom Pvt Ltd | Engineer | 30th December-19 | 26000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check if there is internet access or not(limited) in LAN/Wifi.
Then i will select the troubleshoot network option.
Once completed i will check again if the connection is established or not.
If not, then i will my check my LAN/Router connectivity.
If any issue found then i will contact ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the Bluetooth connection in speaker.
Turn ON Bluetooth connection in mobile phone.
Pair both the speaker and mobile phone with each other to establish connection.

What according to you makes you a good candidate for customer service or technical support job?

I have over 4 years of experience in technical support. Moreover i have done the CompTIA A+ and CCNA certification which add values in my profile.

Thank You

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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