Subject: Tech Support Candidate - Aritra Gupta
From: Aritra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:20:45 -0400

| | Tech Support Test

Name | Aritra Gupta
E-mail | [email-masked]
Phone Number | (+91) 8800325966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortune Marketing Pvt Ltd | RnD Engineer | | 30000
Previous Employer 1 | Samridhi Automations Pvt Ltd | System Engineer | | 20000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. After I get the error I will refresh the page once again.
2. After that I will check whether my internet is connected or not.
3. After that I will use my mobile's Google to search for reasons because of which the error is coming

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on the power of the speaker , then I will check whether the speaker is in connecting mode , then I will switch on mobile bluetooth and start the connection
What according to you makes you a good candidate for customer service or technical support job? | I have been giving high end technical support regarding security products to various partners for govt projects and escalation issues support in retail products as well as project based support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |