Subject: Tech Support Candidate - Divyanshu Jaiswal
From: Divyanshu Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:19:09 -0400

Tech Support
Test

Name

Divyanshu
Jaiswal

E-mail

[email-masked]

Phone Number

(+91) 7408267979

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities:

MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Prologic First India Pvt Ltd

Technical Services
Advisor

Current Working

36000

Previous
Employer 1

Knowcross Solutions Pvt Ltd

QA Engineer and Global Support
Associate

24/05/19

27580

Previous Employer 2

NA

NA

NA

NA

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check whether you're connected to the internet
or not.

2. Try opening any other website on a different tab or a browser.

3. Check if your device supports internet or not

4. Try changing the device and try opening the website again.

Please list the steps to connect a Bluetooth speaker to your mobile
phone.

1. Switch on the bluetooth speaker.

2. Try holding the power button so that it gets ready for pairing.

3. Switch on the bluetooth connection on your mobile phone.

4. Search for new bluetooth devices.

5. Connect with the bluetooth speaker by selecting the right device.

6. Pair your mobile phone with the speaker.

What according to you
makes you a good candidate for customer service or technical support
job?

I have an experience of almost five years in software support
job where I have dealt with with clients all over the world by communicating
with them over calls and emails and I'm sure that I'm good at it. Also I've been
to client visits where I met them personally and helped them resolving their
issues.

Along with this I have some experience in Quality Analysis as well where I
tested the software for my previous company and before handling it over to the
client I have checked it thoroughly.

On a
scale of 1 - 5 please rate your fluency in spoken English

4