Subject: Tech Support Candidate - Saurav Verma
From: Saurav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:13:44 -0400

| | Tech Support Test

Name | Saurav Verma
E-mail | [email-masked]
Phone Number | (011) 7800672373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Franchise India | Client executive | 31 march | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check my internet connection then open browser setting delete all cookies then refresh and click again website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile and speaker bluetooth
And match their pairs and connect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Ask the right question.
Remain calm
Listen to actively
Solve the query patiently and ensure that my technical team is working that issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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