Subject: Tech Support Candidate - Ajay R Ajay
From: Ajay R Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:10:18 -0400

Tech Support
Test

Name

Ajay R
Ajay

E-mail

[email-masked]

Phone Number

(+91) 8095281999

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities:

MS Windows
OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Société Generale Global Solution Center

System administrator

Na

48000

Previous Employer 1

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly the mentioned site may be blocked due to
company restrictions and policies

Secondly we can add the websites to exception list and then try to browse post
necessary approvals

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
the Bluetooth speaker and hold the pairing button untill you see a blinking
light post that open Bluetooth menu on Mobile phone and select the device with
appropriate Bluetooth name and pair it and then you are connected

What
according to you makes you a good candidate for customer service or technical
support job?

Providing the resolution of the issue within SLA
and prompt action and we have to make sure that the environment downtime is very
less incase of emergency shutdown

On a
scale of 1 - 5 please rate your fluency in spoken English

5