Subject: Tech Support Candidate - Snigdha .
From: Snigdha . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Sep 2020 04:01:12 -0400

| | Tech Support Test

Name | Snigdha .
E-mail | [email-masked]
Phone Number | (91) 9711107290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities:

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Synophic Systems | L1 | 10/07/2019 | 30000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the connection issue and will look for the connectivity link in the router.
Secondly, I will look for the web page address if it's correct or not, else showing any error while connecting.
If the web page is opening on other devices then it can be a network issue and if the web page is not opening on any other device then it seems to be a server issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings in mobile touch the bluetooth .
Tap and pair new device.
If the device is discoverable tap and connect it.
If speaker is not listed, tap the button the speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job? | It is important to jnderstand the issues first and act according to it. Team work is also an important if anything comes up during work it's good to have healthy relations with the team. To handle issues patiently and complete it in a given time. Punctuality, Determination, Adapt to new enviroment and keen interest in learning new technologies makes me a good candidate for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |