Subject: Re: Tech Support Candidate - Naincy Srivastava
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 11 Sep 2020 11:22:23 +0000

Big NO

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 11 September 2020 at 11:20 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Naincy Srivastava

Hi Ma'am,

Her spoken is good, Although I can see test is not satisfactory.
Her Current Salary is 27000/-, Expecting hike on it
Have to serve notice period of 10-15 days.
Having Technical Experience too.
Staying in Ghaziabad.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 10 Sep, 2020, at 22:26, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Naincy Srivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9068492272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Indirapuram (Ghaziabad)
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Edunext Technologies Pvt. Limited       Tech. Support Associate         25K
Previous Employer 1     Entab Infotech  Sr. Software Eng.       12 Jan 2020     21K
Previous Employer 2     NA      NA      NA      NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this case if I am using Mozilla Firefox.

1. Firstly open a new tab and check the other website like google.com or Mozilla.org, whether it is loading or not. If the other site is opening then the problem is happening only with this certain website. You can follow these steps.

a> Click the menu button-> then check library-> Click History-> Clear Recent History.
b> In the time range to clear: From dropdown select everything.
c> Below the drop-down menu, select both cookies and cache. And select items.
d> Click Clear Now.

2. Download another browser like I.E. and try to open the site on this browser if this website is opening in I.E. browser then the problem happens with Mozilla only and you can update browser.
What according to you is difference between Bluetooth and Wifi? Bluetooth: Bluetooth allows to data transfer but in a very short range or we can say in limited range only.
e.g. Headsets, mobile phones.

Wifi-> Wifi allows a device to connect to the internet. And if once your device will be connect to the internet then you can share data/transfer data anywhere through whatsapp, facebook or any other medium.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service:
1. In this case you keep your customer satisfied.
2. In this case if you can meet a customer expectations exactly what they want and you provide exact same solution in first attempt.
3. Good customer service will get the problems resolves eventually.
4. Good customer service will ensure that problem get addressed.
Great Customer Service:
1. In this case you not only keep your customer satisfied but you also keep them loyal.
2. In this case if you provide customer beyond the expectations in first attempt.
3. Great customer service will get the problems resolve immediately.
4. Great customer will fix the problem more then its broken.
5. Great customer service providers also find a way to connect with the customer so that customer easily speak up the problems.

What according to you makes you a good candidate for customer service or technical support job? 1. The ability to effectively prioritize tasks and work on it.
2. All tasks finish before time in a very disciplined manner.
3. Polite behaviour with team-mates, customers and analyze the situation then respond.
4. Become Self-Discipline.
5. Dedication and commitments to problem resolution.
6. Ability and willingness to communicate.
7. Humble attitude about knowledge limitations.
8. Ability to learn from experience.
On a scale of 1 - 5 please rate your fluency in spoken English  4