Subject: Fwd: Tech Support Candidate - Saurabh Shankar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Sep 2020 03:30:32 -0700 (MST)

Hi Ma'am, 

His Spoken is good. Having technical experience too. 
His Last Salary was 33000/- 
Expecting 40000/- Also Negotiable 
He is an immediate joiner. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Sep, 2020, at 15:26, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Saurabh Shankar 
E-mail 	[email-masked] 
Phone Number 	(+91) 9958548089 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Patparganj, Near Anand vihar ISBT 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	virus positive technologies 	technical support engineer 	Present 	29000 
Previous Employer 1 	capline dental services 	system and network administrator 	3rd october 2019 	23249 
Previous Employer 2 	dfccil 	IT helpdesk 	5th october 	13000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. We will check the internet connection. If its connected or not. If not connected we will check the IPs or DNS. 
2. If website is not running, we will clear the cache and cookies of the browser. 
3. We will try to feed the DNS entries as 8.8.8.8 as primary dns and 8.8.4.4 as secondary dns. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a wireless communication device with a short range distance. It can communicate till a limited distance only. 

But wifi is also wireless communication device with larger range. It can communicate at a larger distance. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Treating a customer in a good way is called good customer service but resolving an issue with allmost solutions is great customer service. 

2. Only listening to customer and record a complaint is not a great customer service. 

3. Speaking in a polite manner with the customer in every situation if its a very critical situation also is called great service. 

4.Doing the follow up on issue with the customer if its resolved or not is a great customer service. 

5. To make him comfortable during the conversation that the issue will get resolved so that the customer gets the proper satisfaction. 
What according to you makes you a good candidate for customer service or technical support job? 	1. Speaking politely 
2. Good in technical terms. 
3. Understand the level of issue. 
4. Frequently doing follow ups on mail or on call. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4