Subject: Tech Support Candidate - Saurabh Shankar
From: Saurabh Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Sep 2020 05:56:26 -0400

| | Tech Support Test

Name | Saurabh Shankar
E-mail | [email-masked]
Phone Number | (+91) 9958548089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patparganj, Near Anand vihar ISBT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | virus positive technologies | technical support engineer | Present | 29000
Previous Employer 1 | capline dental services | system and network administrator | 3rd october 2019 | 23249
Previous Employer 2 | dfccil | IT helpdesk | 5th october | 13000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check the internet connection. If its connected or not. If not connected we will check the IPs or DNS.
2. If website is not running, we will clear the cache and cookies of the browser.
3. We will try to feed the DNS entries as 8.8.8.8 as primary dns and 8.8.4.4 as secondary dns.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a wireless communication device with a short range distance. It can communicate till a limited distance only.

But wifi is also wireless communication device with larger range. It can communicate at a larger distance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Treating a customer in a good way is called good customer service but resolving an issue with allmost solutions is great customer service.

2. Only listening to customer and record a complaint is not a great customer service.

3. Speaking in a polite manner with the customer in every situation if its a very critical situation also is called great service.

4.Doing the follow up on issue with the customer if its resolved or not is a great customer service.

5. To make him comfortable during the conversation that the issue will get resolved so that the customer gets the proper satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

1. Speaking politely
2. Good in technical terms.
3. Understand the level of issue.
4. Frequently doing follow ups on mail or on call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |