Subject: Tech Support Candidate - Abhilash Kumar
From: Abhilash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Sep 2020 04:31:52 -0400

| | Tech Support Test

Name | Abhilash Kumar
E-mail | [email-masked]
Phone Number | (91) 8920230796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 70

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MBSAP ENTERPRISES | Sr. Technical support executive | March 2020 | 30000
Previous Employer 1 | Sunworld Technology | Technical support executive | April 2018 | 23000
Previous Employer 2 | Avec voce | Technical sales executive | March 2016 | 15000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that domain name is correct or any spelling mistake. If it's correct then I will force repose the web page. If problem still in there,  them I will close the browser and check with other multiple browser.
Option 2 if problem as it is,  then clear the browser cache and history
Option 3:  check the firewall, antivirus for or VPN,  if website is not working due to these things then I will turn off antivirus or VPN
Option 4 : some times website not open due to incorrect time so will check the time. Then problem will be resolve, otherwise I will update the OS and browser .

There is one more way to open a browser is open run box and type there hh 1 then press enter it will open a html page,  then we can enter the link and open the website.

What according to you is difference between Bluetooth and Wifi? | Bluetooth allows for short range device connectivity and data transfer but Wi-Fi allows devices to connect to internet and we can send the file any where by using internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service :  in good customer service we provide all of support as per customer requirement. Some time due to some technical problem we are not able to deliver right information or takes time to resolve the problem.
Great customer : we are providing better support getting the feedback from customer and follow up the customer in weekly or monthly basis and ask them that is everything working fine after my work or not. Be loyal with customer.

What according to you makes you a good candidate for customer service or technical support job? | Be polite with the customer and listen to customer problems and give the best solution with in less time. And educate the customer about the technology by which customer will coprate with you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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